Annual Conference Sessions 2019

Annual Meeting at a Glance*

View our full Conference Program

Wednesday, November 6, 2019 Reverse College Day

Session 1: 9:00 a.m.-9:55 a.m.

A: The Entrepreneurial Student: Counseling Creativity
Stephanie Leathe, Assistant Director, Center for Entrepreneurial Leadership, Gordon College

School counselors often work with students who think ‘outside the box’ with an entrepreneurial mindset about life after high school. This workshop will enable school counselors understand the entrepreneurial student and suggest ways to help them prepare for college and their professional future.

B: Relationships with Parents – How to Foster Good Relationships that Move Students Forward
Matt Wallace ’10, Interim Director of Admissions, Plymouth State University

Session focuses on strategies to build and leverage relationships with parents in order to support students through the admissions application process and beyond.

Session 2: 10:05 a.m.-11:00 a.m.

C: How to best bridge students from high school to college – a case study
Brian J. Ford, Director of College Counseling, Austin Prepatory School

D: Advising Students on Gap Years & What the Impact is on College Admissions
Matt Wallace ’10, Interim Director of Admissions, Plymouth State University

Panel aimed at providing concrete advice on what students can do to maximize their gap year before arriving on campus.

Reverse College Day Fair: 11:00 a.m.-12:30 p.m.

Reverse College Day Speaker Kaitlin Roig-Debellis: 1:00-2:00 p.m.

Wednesday, November 6, 2019 Annual Conference

Welcome Reception featuring Opening Speaker Anthony Everett: 5:00 p.m.-7:00 p.m.

Thursday, November 7, 2019
Session Block 1: 8:30am – 9:30am

1A: Integrating Enrollment Management into Strategic Planning
Renee Tastad

This session will describe how one community college went about developing an enrollment management plan in advance of the college’s strategic plan, and then made sure the enrollment management plan was fully integrated into the strategic plan, once developed. Discussion around formation of enrollment management team, development of the enrollment management plan focusing on historical data analysis, KPI’s, environmental scan, and program analysis. Finally, the session will weave the enrollment management plan into the strategic plan as it was developed by the college.

1B: Latinx Administrators in Higher Education: Experiences, Identity and Success
Miguel Sahagun, Assistant Registrar for Enrollment Services, Faculty of Arts & Sciences, Harvard University

As Latinx Administrators, we are often challenged to maintain our ethnic identities while leading our team or department; and often,we find ourselves to be the only ones in the room. This often unacknowledged experience proves to be an opportunity to give voice, empower and support one another across schools. I will tell my “NEACRAO” and “AACRAO” story by sharing strategies to manage the experience and identity through self- authorship, support and community.

1C: Managing Your Curriculum Process
Keith Ingall, Registrar, Springfield College

This presentation will walk attendees through managing the Curriculum process.

1D: A (transfer) day in the life…
John P. Panzica, Product Solutions Specialist, CollegeSource, Inc.
Patrick Sullivan, University Registrar, University of Massachusetts Amherst

This session will describe the challenges facing UMass Amherst as they transform their transfer credit process. We will review how they mined years of equivalency data, and the tools that they implemented to develop new processes, and how they created thousands of transfer rules based on past data. Will share plans for future implementations that will further streamline the transfer process. Specific references will be made to PeopleSoft AA and TES® from CollegeSource, Inc. – but the experience will be relatable to other platforms, as well. Join us for a look back to the challenges during this process and the tools that ultimately helped get transfer evaluation back on track!

Session Block 2: 9:45am – 10:45am

2A: The Recent College Admissions Scandal and the Implications For Our Work

The work of an admissions office will it be affected by the recent media coverage regarding college admissions?  We will discuss next steps, how to move forward what institutions should then about in terms of their processes and procedures. 

2B: Living The Life You Want
Michele L. Vancour, PhD, MPH, Director of Faculty Development, Professor of Public Health, Southern Connecticut State University

There are increasing demands on our time in our “do more with less” society. This session will provide practical tips for unplugging and gaining control of your time for improved work-life integration and quality of life.
Using evidence from over 15 years of research, observations, and personal experiences, activities, examples and tools will be shared to help you sharpen your skills to reduce conflict and produce a sense of purpose.

2C: The FUNdamentals of FERPA, and More
Steve McDonald, General Counsel, RISD

Be sure to join Steve McDonald, NEACRAO’s resident FERPA expert, for a presentation on the structure and most significant provisions of FERPA, latest guidance, and potential amendments.

2D: Streamlining Curriculum and Scheduling with Coursedog
Justin Wenig, CEO + Co-founder

Learn how forward-thinking universities use modern technology to streamline curriculum and end to end scheduling for academics and events

Session Block 3: 11:00am – 12:00pm

3A: Late-Admits and Retention
Bryan Boppert, Associate Director Student Navigation Center, Salem State University

With a decreasing population of college age students across New England and strong pressure to meet enrollment numbers, Late-Admit students can sometimes seem like a silver bullet for a school. The reality however is that Late-Admits are a fix that fails. Learn why schools allow this practice and why it’s harmful to both students and schools. Leave this session with a better understanding of how to prevent this practice from happening at your institution without closing off access to higher education to students. Hopefully what you learn can help you increase your student retention but also help you support those students who still insist on enrolling at the last minute.

3B: Coaching for Top Performance: Building Leadership Skills in Times of Change
Tara Hall, MS. Owner, Tara Hall Inspired Solutions, LLC

Just as a coach trains his recruits to perform at a high level, Leaders, Managers and Supervisors are expected to lead their team to perform at high levels as well. When the leader sees each team member as a leader, they create the ability to capitalize on strengths to enhance productivity and job satisfaction. Coaching for top performance requires strong leaders to have strong listening and communication skills, a vision that includes all member skill sets, as well as the ability to adapt to change.

In this breakout session, participants will leave with:

Identifying and implementing strategic communication skills
Identifying ways to laser coach staff with language of inclusivity and authenticity
Utilizing the E+R=O method to enhance performance and accountability

3C: Enrollment Projection Modeling
Jannie Gilson, Registrar, Massasoit Community College

Learn how Massasoit Community College developed and implemented an enrollment projection model to forecast annual enrollment as well as a five-year projection model to get within 1% of actual enrollments.

3D: Innovate the Registrar’s Office
Dan Robertson, Parchment, Regional Sales Manager, HE

What efficiencies could be created in the Registrar’s office if there was one platform to manage all credentials including transcripts, diplomas, certificates and badges? It’s more than just a transaction. Credentials are the currency in a meaningful exchange. Get a sneak peek into our analytics tool launching in 2020.

3 Learning Outcomes
– Platform credential management that integrates and enhances print and digital workflows
– Improving the learner experience to help turn credentials into opportunities
– Unified credential analytics that span all records and offer key insights

Annual Business Meeting, Luncheon, and Keynote Speaker, Luisa Havens Gerardo: 12:00pm-1:30pm

Session Block 4: 1:45pm – 2:45pm

4A: A Saner, Healthier Process for Students: Wish List of Two College Counselors
Mary Foley, Director of Guidance, Montrose School
Rob O’Rourke, Associate Director of College Counseling Groton School

Discussion regarding what has worked well between colleges and high schools. Areas independent school counselors can improve and work with colleges.

4B: Stop! Collaborate and Listen
Jordan Jones, Assistant Director of Academic Advisement, Southern Connecticut State University
Leilanni Quintana, Assistant Director of Undergraduate Admissions, Southern Connecticut State University
AnnMarie Puleo, Associate Director of Academic Advisement, Western Connecticut State University
Jennifer Ruggiero, Assistant Registrar, Southern Connecticut State University

An open discussion about the opportunities and challenges of working across departments and divisions, where the work of each office interacts and ultimately impacts the student onboarding experience at the university.

4C: The Role of Advocacy for Student Veterans and their Families
Rachael Garcia, Asst Director of Veteran Affairs, URI

This session will focus on the important role that advocacy plays in working with and assisting this special population on your campus.

4D: Credentialing at its best – enjoy the easiest, quickest, most advanced solutions for both paper and electronic credentials in the industry!
Chris Jackson, CEO

Graduates need their diplomas faster than ever before, for job applications, Grad school acceptance, certifications, social media postings and more, both internationally and domestically. Paradigm offers the fastest and most advanced solution for both paper and electronic diploma, certificate and badging services. Come and participate in this informative session as we discuss all of our service features, including the CeDiploma, CeCertificate®, CeBadge™ and the ScholarRecord™ (CLR). Additional services such as direct mailing of credentials directly to your students, affordable presentation products for your ceremonies and quick turnaround times will make life easier for you and your staff, all while giving your students exceptional results!

Session Block 5: 3:00pm – 4:00pm

5A: Transfer students – How to Incorporate Transfer Students in a School’s Recruitment/Admissions Strategy
Evan Desatnick, Associate Director of Transfer Affairs, Advising, Career & Transfer Center, Massasoit Community College
Rita Winthrop, Assistant Director of Admissions/Coordinator of Transfer Admissions, Salve Regina University

College transfer students are important in meeting institutional enrollment and revenue goals. However, colleges and universities face an increasingly daunting task in the recruitment of transfer students.

5B: The Psychology of Going Beyond Your Comfort Zone
Bryn Nowell, Senior Admissions Counselor, Holyoke Community Collge
Carin Zinter, Professor – Psychology & Business, Holyoke Community College

That butterfly feeling in your stomach right before doing something for the first time can be something you dread, or something you seek. This session will help to explain the benefits of stretching beyond your normal routine, learning new skills and trying new tasks. You’ll discover the psychological reason why you could grow personally and professionally as a result.

5C: Supporting students and alumni through and after a merger: student records
Christine Paal, Asst VP/University Registrar, Boston University

This session will focus on the critical role of accurate, timely student records during and after a merger in order to support the students and alumni directly impacted by the merger of two institutions and how to position your institution to achieve this goal. Boston University Registrar’s Office staff will discuss their assessment, planning, implementation and evaluation of processes and systems put in place to ensure that they were able to respond to records inquiries from students and alumni of the former Wheelock College. These requests included requests for transcripts, information to support licensure, copies of diplomas, course descriptions, and enrollment verifications. The staff’s work with vendors, faculty and staff of the former Wheelock College, and faculty and staff at Boston University were critical to quickly achieving service and support goals.

5D: CourseLeaf Panel Discussion – Learn from your peers.

Cathy Tessier, Director of Records- Community College of Rhode Island
Patricia Ring, Registrar- College of the Holy Cross
Kristin Bolton, Assistant Registrar Catalog & Communications- University of New Hampshire
Joan Romano, Registrar- Wentworth Institute of Technology

Is your campus thinking about modernizing its catalog, curriculum, and section scheduling business processes with a more efficient and accurate solution to better serve the needs of your students, faculty, and campus? If so, please join our panel discussion to learn best practices from CourseLeaf clients.

Session Block 6: 4:15pm – 5:00pm

6A: Registrar Roundtable
Jack Humphrey, Registrar, University of Rhode Island

6B: Degree Audit/SIS System
Steven Berenback, Coordinator of Degree Audit, URI

NEACRAO After Dark: 8:00pm-11pm

Friday, November 8, 2019
Session Block 7: 9:00am – 10:00am

7A: Understanding Financial Aid and Admissions

Financial Aid and what a person in college admissions should know. How Financial Aid and Admissions can work together.

7B: Women in Higher Ed: Paths to Leadership and Lessons Learned Along the Way
Luisa Havens Gerardo, President, AACRAO; Vice Provost for Enrollment Management, Virginia Tech
Tara Walor, Immediate Past-President, NEACRAO; Assistant Dean, MIT Sloan School of Management
Ewa Nowicki, Inaugural Chair of AACRAO’s Women’s Caucus; Education Policy Fellow, Rennie Center for Education Research & Policy; Doctoral Candidate, Northeastern University 
Jinawa McNeil, Director of Admissions, Fitchburg State University

Four women leaders will share insights, stumbles, and successes related to their career paths in higher education. The panelists will share their personal experiences related to their identities, suggestions for emerging women leaders, as well as examples of how men and women can support women’s growth into leadership roles in higher ed.

7C: Three Years and Counting: Lessons from a Newbie to a Newbie
Joseph Wolk, Registrar, Bridgewater State

Transitioning to a new role can be challenging whether you’re the newbie on campus or simply rising through the ranks. This session is intended for new leaders or those aspiring to be in a leadership role. Participants will leave with a greater understanding of how to effectively shift mindsets, the importance of strategic relationships/partnerships, as well as the basics of change management. Other highlights include securing early wins and building on momentum, as well as learning from failure, and self-care. Leave this session, blueprint in hand, ready to lead!

Session Block 8: 10:15am – 11:15am

8A: Advancing Inclusion for Trans & Nonbinary Communities through Cross-Campus Partnerships

Ewa Nowicki, Inaugural Chair of AACRAO’s Women’s Caucus; Education Policy Fellow, Rennie Center for Education Research & Policy; Doctoral Candidate, Northeastern University

What does it mean to become a trans inclusive campus? In this session, learn how partnerships between Academic Affairs and Equity, Diversity, and Inclusion operational areas can bolster inclusive reform in student information systems, records, and interpersonal relationships. Data regarding demographic shifts and an increase of diverse gender identities in student cohorts will center the need for policy and procedure reform. Strategies will be included for implementation of best practices in creating inclusive environments for trans people within our campus communities. Practical tips for on-campus interactions, records and reporting, and collaborative change management will be included to help recruit, retain, and support belonging and student success for trans and nonbinary community members.   

8B: From Colleague to Supervisor: Navigating the Dynamics of Managing Former Co-workers
Craig Canfield, Associate University Registrar, Yale University

Taking on new management responsibilities can be daunting enough, but what about when those new responsibilities include managing former co-workers? This transition can be challenging, and establishing new professional relationships can be awkward. This session will discuss tips for making the process as smooth as possible and offer practical suggestions for a successful transition. The session will also cover essential management practices that will be relevant to new managers as well.

8C: Tapping into Talent
Barbara Fienman

Tapping Talent is a grassroots initiative designed to encourage higher education administrators to ‘tap’ their undergraduate students of color and encourage them to consider a career in higher education. Each of us has a story about how we entered the field through a work study job, or a temporary position while we were looking for something else. For others, someone ‘tapped us’ and said, why don’t you work in a registrar, advising, admissions etc. office after you graduate. When asked, many students say they never considered higher education as an industry. early on in their undergraduate journey so they can consider it as a work environment after graduation. Our institutions are more diverse than ever before but our workforce is not. It is critical to introduce the higher education industry to our students Most professional associations focus their efforts on their current membership but few offer programs that will increase the pipeline of administrators of color. This is one of them. Tapping Talent is a referral initiative or it can be a formal presentation. The facilitators will provide information about the industry, and engage the audience in a discussion and brainstorm about how to encourage students to become a registrar.

* this schedule is subject to change